Frequently Asked Questions

How Do Insurance Claims Work?

Insurance claims don’t have to be complicated and confusing. We’ll work with you to ensure you’re set up to ask the right questions and get the support you need. Read more here.

Who Do I Contact For Insurance?

First, we suggest talking to your agent. But just in case you need it, here’s a list of important numbers.

State Farm: 1-877-485-6943
American Family: 1-888-26-0394
Allstate: 1-800-255-7828
Farmers: 1-855-287-2149
Farmers Mutual: 1-402-434-8300
Allied: 1-800-532-1436
Shelter: 1-800-743-5837
Safeco: 1-800-332-3226
Liberty Mutual: 1-888-398-8924
Nationwide: 1-877-669-6877
Buckeye: 1-937-778-5000
Auto Owners Insurance: 1-517-323-1200
EMC Insurance: 1-800-447-2295
Progressive Home Insurance: 1-800-776-4737
Farm Bureau: 1-866-399-3237
Travelers: 1-800-252-4633

Do You Accept Credit Cards?

When you pay with a credit card, a 3.5% service fee will be added. You can also pay with cash, check, or ACH transfer for no additional charge.


When Will My Roof Be Built?

Times will vary depending on project approval and weather. You will be notified by phone and/or email regarding your project start date. This happens 1-2 weeks before the project is started.

What Is The Average Build Time?

One to two days, normally. There are situations that can create a longer turnaround, such as if the roof is especially steep or large. Usually, anything under 3,000 square feet will be completed in one day.

What Is The Lifespan Of Your Shingles?

In roofing, like anything else, there are many choices, depending on what you want and need. On every GAF roof installed by River Oaks Roofing, we provide a 50-year NON-prorated System Plus Warranty, but in Mississippi, the average life of a roof we see is 12-20 years.

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